Ask Toolbar Frequently Asked Questions - Internet ExplorerOverview
Toolbar Features
Navigating and Customizing
Troubleshooting
OverviewWhat is the Ask Toolbar?The Ask Toolbar is a free browser add-on that allows you to search the Web using the Ask.com search engine directly from Internet Explorer or Firefox browsers. Back to top Will the Toolbar work with my Web browser and operating system?The Toolbar will work with Internet Explorer versions 6 and higher. The Toolbar supports 32 bit versions of Windows XP and Vista. Click here to read about Firefox compatibility. Back to top How do I uninstall the Toolbar?You can easily uninstall the Toolbar using the instructions below for Windows XP:
You can easily uninstall the Toolbar using the instructions below for Windows Vista:
If you reopen your Web browser and still see the Toolbar, you may need to restart your computer for the uninstall process to be completed. Back to top What are the system requirements for installing the Toolbar?Installing the Toolbar requires roughly 2 MB of free disk space on your drive. If you are currently able to run a supported Web browser on your computer, you should have no problem running our Toolbar. In addition to free space on your hard drive, you will need a supported Web browser and operating system , a computer with 256MB of RAM, a mouse or similar pointing device and Internet access. Back to top Does the Toolbar track where I go on the Internet?No! We do not engage in click stream tracking or keystroke logging. We value your right to privacy are passionate about winning and keeping your trust as a valued user. Please review Ask.com’s privacy policy here for more information. Back to top Is your Toolbar "spyware"?NO! We are completely "spyware" and "adware"-free. Period! Our Toolbar was specifically designed to provide a great user experience free of spyware, adware, data collection or other similar activities. In order to achieve that goal:
In short, the Toolbar provides a superior search experience on an ANONYMOUS basis and without any additional monitoring, contextual ads or other nuisances. Back to top Toolbar FeaturesHow do I restrict my search to Ask search categories like Images, News, Weather, etc?First, type your search term into the Ask Toolbar search box. Then, initiate your search by selecting the desired search category from the drop down menu inside the search box. You will arrive at the Ask search results page with pictures displayed that are related to the search term you entered. Back to top How does the Highlight feature work?The highlight feature easily allows you to locate your search terms on the search results page(s). Clicking the "Highlight" button will highlight all your search terms in yellow on the search results page. If you elect to keep the "Highlight" turned on, it will highlight those search terms on all web (HTML) pages whether they are accessed through the Ask Toolbar, your web browser, or other sources. The highlight feature is a toggle switch that may be turned "on" or "off" simply by clicking on it. If you would like to highlight other terms on the web page, type the word(s) you would like highlighted in the search box (do not click the "Enter" key) and click the highlight button again; the new term will automatically be highlighted. Back to top How do I delete my search history?To clear your search history from the drop-down text box in the Toolbar, click on the ”Options” icon to open the drop-down menu. Select the "Clear History" option. This will clear all the previous searches from the search drop-down box. Back to top What is "Resize"?The "Resize" button allows you to enlarge or shrink a page you are viewing. All text and images can be magnified to 125%, 150% and 200%, or reduced to 75% and 50%. Note that some content like embedded video and dynamic objects cannot be resized. Back to top Navigating and CustomizingCan I hide the Ask Toolbar from my browser?In Internet Explorer, you can hide the Toolbar by doing the following:
Back to top How do I move my Toolbar?To move your Toolbar, simply click on the separator bar on the far left and drag the Toolbar to the desired location. Please note that on Internet Explorer 6.0 the toolbars are locked by default. In this case the separator icon will not appear, and the toolbars will be immobile, until you right click on the toolbars and uncheck "Lock the Toolbars". Back to top How do I resize the search box?To resize the search box, point your mouse on the grab line to the right of the search box. When the cursor changes to a double-headed arrow, hold down the mouse button and drag to the left or right. Back to top How do I change my home page in Internet Explorer?Internet Explorer allows you to change your browser home page at any time. In the Internet Explorer browser address bar, select "Tools" and then "Internet Options" from the drop down menu. Type your desired home page in the "Home Page" section in the top of the window. Back to top TroubleshootingI installed the Toolbar, but it does not appear. Why?The Toolbar may be hidden. In Internet Explorer, do the following to unhide the Toolbar:
If at some point you uninstalled the Ask Toolbar, and you are using a Microsoft browser, you may experience difficulty seeing it right away if you attempt to re-install it. The easiest way to make the Toolbar reappear is to close and restart your Web browser. Back to top My browser says that I do not have the system requirements to install the Toolbar.In order to use the Ask Toolbar, your operating system must be a 32 bit version of Windows XP or Windows Vista. Back to top My browser says "user certificate invalid" when I attempt to download the Toolbar.You need to update your Internet Explorer browser to a more recent version. Back to top Internet Explorer says "current security setting prohibit running" when downloading the Ask Toolbar.Internet Explorer 6.0:
Back to top I've tried several times to install the Toolbar, but it still fails. What should I do?Have you checked to see if your problem is addressed by any of the others listed on this FAQ? If your installation problem is not addressed by this FAQ, please send an email detailing the problem. Back to top How do I report a problem?To report a problem with your Toolbar, please send us an email detailing the problem. Be sure to include your Operating system (e.g., Windows XP) and browser version (e.g., Internet Explorer 7) to help us better serve you. Back to top How can I send feedback about the Toolbar?We would love to hear your feedback. Please email us at: toolbar5feedback@ask.com Back to top |