Frequently Asked QuestionsAsk strives to be the most intuitive, relevant & personalized search destination on the web. Learn how to get more out of our search technology, features & more. Frequently Asked Questions
How do I make Ask my homepage? How do I make Ask my homepage?If you're using Microsoft Internet Explorer 5.0: Go to the "Tools" menu and choose "Internet Options." On the "General" page, the first entry reads, "You can change which page to use for your homepage." Enter http://www.ask.com/ into the space for "Address" and click "OK." If you're using Netscape Navigator or Communicator: Go to the "Edit" menu and choose "Preferences." At the top of the Preferences box, you will find "Navigator Starts With" and three options. Click on the button to the left of the "Home Page" option. Further down, the box reads, "Clicking on the Home button will take you to this page." Below, at "Location," enter http://www.ask.com/ and click "OK." If you're using Mozilla Firefox: Go to the "Tools" menu and choose "Options." On the "General" tab, enter http://www.ask.com/ into the space for "Location(s)" and click "OK." Back to Top How do I get rid of frames so that I can bookmark or print the answer pages from Ask?When Ask finds a site to answer your question, you must first click "Remove Frames" on the top navigation bar below the ad before bookmarking the page, viewing the URL or printing. To get back to Ask , just click on the "Back" button on your browser tool bar or on the top navigation bar. Many of Ask.com's other pages are also in frames but do not have the "Remove Frames" feature. To print or bookmark any other framed page, click on the page with the right button of your mouse. You should see options. In Internet Explorer 4.0, you have two options. One: Select "Properties" and then highlight the URL, copy it and paste it to the address field. Two: Select "Add to Favorites." By selecting the page in your Favorites List, you can see it without Ask frames. In Netscape 4.0, you have three options. One: Select "Create Shortcut" and highlight the URL, copy it (canceling the shortcut that follows), and paste it into the location field. Two: Choose "Add Bookmark." By selecting this option, you can see the actual page for printing etc. Three: Select "Open Frame in New Window." This choice will open a new Netscape window with the frame page, so you can bookmark, print, etc. Back to Top What if I have more questions or want to send an e-mail to Ask?If you can't find an answer in the Search Tips or FAQ's section of "Help," you can contact us through the Customer Service feedback and Help Center. Back to Top What if I did not get an answer to the e-mail I sent to Ask?We do our best to answer every e-mail we receive. If an e-mail is returned as undeliverable, we have no way of contacting you. So please, make sure you can receive e-mail and contact us again. We don't respond to spam or e-mail containing profanity. If you're using AOL, make sure that your e-mail preferences are set to receive e-mail from Ask . Go to the Mail Center menu and choose Mail Controls to make sure your settings don't allow e-mail only from certain domains. Back to Top How do I clear the text box that shows the previous questions I've asked?For Internet Explorer 5.0: Choose Internet Options from the Tools menu. Click on the Content tab and look at where it says "Personal Information." Click on the "Autocomplete" button and make sure that the box called "Forms" is not checked. Click on "OK." For Mozilla Firefox: Choose Options from the
Tools menu. Click on the Privacy tab and choose "Saved
Form Information." Click on the "Clear" button
and make sure that the "Save Information..." box
is not checked. Click on "OK." How do I make Ask my default search engine?To make Ask your default search engine if you are using Internet Explorer 5 or higher, please do the following: 1. Click the "Search" button on your IE toolbar 2. Click the "Customize" in the search window on the left-hand side of your screen 3. Click "Autosearch" settings located at the bottom of the window 4. Select Ask from the search engine drop down menu and click "OK" 5. Click the "OK" button to reset your settings and close the "Customize" search window Back to Top How do I change my default search engine?If you are using Internet Explorer 5 or higher, please do the following: 1. Click the "Search" button on your IE toolbar 2. Click the "Customize" in the search window on the left-hand side of your screen 3. Click "Autosearch" settings located at the bottom of the window 4. Select the desired search engine from the search engine drop down menu and click "OK" 5. Click the "OK" button to reset your settings and close the "Customize" search window Back to Top How do I change my Adult search results preferences?You can change your Adult search results preferences by visiting our Update Adult Search Preferences page. Back to Top Where can I read about Ask.com's crawler/spidering policies?Ask.com's Website crawler has its own FAQ. Back to Top Where's Jeeves?After ten years of dutifully serving a growing population of internet users, Jeeves decided to step down as the face of AskJeeves.com, and retire in style. Jeeves symbolized a traditional, at-your-service butler which made people feel comfortable and at home with asking any type of question. As the web became more of a real-time utility for people, Jeeves' job dramatically changed. Users came to Ask Jeeves for more sophisticated searches. Searches that were informational, navigational, and ultimately, transactional. Ask.com users wanted a search engine to help them search, get and do whatever they needed -- at a moment's notice. This drove us to focus on improving our robust search engine technology and give users the Web's most useful set of tools, and gave Jeeves the opportunity to relax. Today, as Ask.com we are singularly focused on helping users find what they need through the complicated, exciting, ever-changing web. No matter what the search, Ask.com is committed to meeting the search challenge. Back to Top |